Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Make a reservation or booking
• Register for an account on our website
• Subscribe to our newsletter
• Contact us for support or inquiries
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone number, address)
• Payment and billing information
• Government-issued identification (for check-in purposes)
• Preferences and special requirements
• Communication history with us

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage:

• IP address and location data
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information (operating system, device type)

2. How We Use Your Information

We use the collected information for various purposes:

2.1 Service Delivery

• Process and manage your bookings and reservations
• Provide customer support and respond to inquiries
• Send booking confirmations and updates
• Facilitate check-in and check-out processes

2.2 Communication

• Send promotional offers and newsletters (with your consent)
• Notify you about service updates or changes
• Request feedback and reviews
• Provide personalized recommendations

2.3 Business Operations

• Improve our services and website functionality
• Conduct data analysis and research
• Prevent fraud and ensure security
• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

3.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

3.2 Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

Third-party vendors who assist us in operating our business, such as:

• Payment processors
• Email service providers
• Booking management systems
• Analytics providers

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security threats
• Respond to government requests

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data (SSL/TLS)
• Secure payment processing
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

6.2 Correction and Deletion

• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal requirements)

6.3 Consent and Objection

• Withdraw consent for data processing
• Object to certain types of processing
• Opt-out of marketing communications

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records

Once information is no longer needed, we securely delete or anonymize it.

8. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: